Who We Are

640 Financial Group was formed for the purpose of acquiring & managing consumer loans from banks, finance companies and service providers. 

We take a customer first approach and are highly focused on compliance with federal, state and local laws and require our servicing partners to maintain the same high level of compliance and respect in their interactions with our customers.  We take all customer complaints seriously and follow-up on all complaints received until resolved. 

Our primary focus is to provide Account Holders the best solutions to repay their debt.  Account Holders receive professional, ethical and courteous service from our service providers.  We understand that our customers occasionally experience financial setbacks; our goal is that our service providers continually strive to treat them with dignity and respect and assist them in determining the best solution for repayment of their debt.

Complaint Resolution

Are our service providers calling you about someone else’s debt?

Is the balance on your account not correct?

Have you previously paid your account?

The goal of 640 Financial Group’s servicing partners is to provide professional, ethical and courteous service to our customers. 

We understand that our customers occasionally experience financial setbacks; our goal is that our service providers continually strive to treat our customers with dignity and respect and assist them in the best solution for repayment of their debt.

If for some reason one of our service providers has not met this expectation, please help us resolve your complaint or dispute by reaching out to us by one of the following methods:

To Register a Complaint:

Compliance Officer:

Jennifer Cristao

Receivables Management Association Individual Certification #:

P1801-1271

Please visit the Receivables Management Association International for consumer education information and tools that you can use to help make informed financial decisions and take control of your finances.

640 Financial Group Representatives are trained to comply with the Fair Debt Collection Practices Act (FDCPA) and other federal, state and local consumer protection laws. The FDCPA mandates that we inform you that: “This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose.”

Get In Touch with 640 Financial Group